Privacy Policy

Effective September 7, 2026

Hicall.me operates this calling and community service. Contact us at support@hicall.me or 5147 Orange Ave, Port Orange, FL 32127, USA.

Information used to provide HiCall

We process your account details, profile information, HiCall number, any assigned telephone number, preferences and the content you submit. If you add a date of birth in Settings, it is private to you and authorized administrators. Public profiles and usernames can be viewed by other people. Signed-in members can find an account by username or an exact associated number; search results do not disclose your telephone number.

Calls, messages and purchases

We use service providers to connect calls and deliver supported messages. Operational records include participants or account identifiers, call and message status, timestamps and provider event details. HiCall does not currently record call audio. Other participants may use their own recording tools. Messages are retained by the messaging service. Payment processors handle payment credentials; HiCall receives order, subscription and payment-status information.

Security and sign-in

We use session cookies and technical logs to operate accounts, prevent abuse and diagnose problems. Passkeys store a public verification key, device label and use timestamps on our servers; the private key stays with your authenticator. Password reset removes registered passkeys so you can set them up again.

Optional analytics

When optional analytics is enabled and you consent, we may measure page visits, clicks, time on page, session and account identifiers, and protected IP information to identify errors and improve the service. We do not intentionally include passwords or form-field contents in product analytics. Necessary security and delivery logs operate independently of optional analytics.

Sharing and retention

We share information as needed with hosting, communications, email and payment providers, with people you interact with, and where required to respond to lawful requests or protect the service. Records may be processed outside your country. We retain information for operation, account support, security, billing and applicable obligations; retention varies by record type. Contact us to request access, correction or deletion. Some records may need to remain for a legal obligation or an unresolved dispute.

Your choices

You can change your profile and appearance, manage passkeys, and use available follow, block and notification controls. Contact support@hicall.me for privacy requests or concerns about information relating to a child. We may verify account ownership before responding. Updates to this policy will be posted here.

Line and Freight Office records

When you configure a line or Freight Office, we process the business information, assistant instructions, approved answers, consent evidence and operational records you provide. These can include drivers, contact details, vehicles, trailers, equipment, bookings and shipments. These records are private to your account and authorized support administrators. Approved content may be used as context for your assistant; saving it does not itself train a general-purpose AI model. Optional VIN lookup sends the VIN you enter to the U.S. NHTSA manufacturer-data service. Do not put passwords, API keys or unnecessary sensitive information in these forms.