Effective September 7, 2026
Hicall.me operates this calling and community service. Contact us at support@hicall.me or 5147 Orange Ave, Port Orange, FL 32127, USA.
Information used to provide HiCall
We process your account details, profile information, HiCall number, any assigned telephone number, preferences and the content you submit. If you add a date of birth in Settings, it is private to you and authorized administrators. Public profiles and usernames can be viewed by other people. Signed-in members can find an account by username or an exact associated number; search results do not disclose your telephone number.
Calls, messages and purchases
We use service providers to connect calls and deliver supported messages. Operational records include participants or account identifiers, call and message status, timestamps and provider event details. HiCall does not currently record call audio. Other participants may use their own recording tools. Messages are retained by the messaging service. Payment processors handle payment credentials; HiCall receives order, subscription and payment-status information.
Security and sign-in
We use session cookies and technical logs to operate accounts, prevent abuse and diagnose problems. Passkeys store a public verification key, device label and use timestamps on our servers; the private key stays with your authenticator. Password reset removes registered passkeys so you can set them up again.
Optional analytics
When optional analytics is enabled and you consent, we may measure page visits, clicks, time on page, session and account identifiers, and protected IP information to identify errors and improve the service. We do not intentionally include passwords or form-field contents in product analytics. Necessary security and delivery logs operate independently of optional analytics.
Sharing and retention
We share information as needed with hosting, communications, email and payment providers, with people you interact with, and where required to respond to lawful requests or protect the service. Records may be processed outside your country. We retain information for operation, account support, security, billing and applicable obligations; retention varies by record type. Contact us to request access, correction or deletion. Some records may need to remain for a legal obligation or an unresolved dispute.
Your choices
You can change your profile and appearance, manage passkeys, and use available follow, block and notification controls. Contact support@hicall.me for privacy requests or concerns about information relating to a child. We may verify account ownership before responding. Updates to this policy will be posted here.
Line and Freight Office records
When you configure a line or Freight Office, we process the business information, assistant instructions, approved answers, consent evidence and operational records you provide. These can include drivers, contact details, vehicles, trailers, equipment, bookings and shipments. These records are private to your account and authorized support administrators. Approved content may be used as context for your assistant; saving it does not itself train a general-purpose AI model. Optional VIN lookup sends the VIN you enter to the U.S. NHTSA manufacturer-data service. Do not put passwords, API keys or unnecessary sensitive information in these forms.
Signup and wallet records
Updated September 27, 2026. After you enter valid signup credentials, we save a private pending signup so you can finish without starting again. It contains your email, a password hash, and the profile, phone, niche and plan details you enter. Your session cookie links you to that pending signup. Incomplete signups expire after 24 hours and are removed by scheduled cleanup. They do not become usable accounts until you complete signup.
On completion, your nickname becomes your display name. Your email and phone are also saved to your WooCommerce billing details. Your phone is not added to your public profile by this signup form. We record your signup consent version and time. Wallet records may include account identifiers, receiving addresses, transactions and confirmation status. Public blockchain transactions are visible outside HiCall and cannot be removed from the blockchain by deleting your account. See Support for wallet operation and account help.
Mobile calls, location and shared content
Updated September 30, 2026. With your permission, the HiCall app uses your microphone and camera for calls. Call media is transmitted to connect participants; HiCall does not record call audio. Photos, videos, files, messages and profile content that you choose to upload may be stored to provide those features. Your private contact book and HiCall relationships are stored to help you connect with people.
Optional Meet location sharing sends precise coordinates, accuracy, estimated arrival, timestamps and IP information while the sharing screen is visible. Location records are encrypted and retained for up to 90 days, with access limited to authorized administrators. Other attendees receive an approximate marker. Sharing stops when the page is hidden or the sharing period ends; the app does not request background location access.
For call alerts, we use push registration identifiers and device or app information, including Firebase Cloud Messaging registration data. These support message delivery and account security. You can manage notification, camera, microphone and location permissions in your device settings. Optional advertising or analytics may process device/browser identifiers, interactions and approximate location derived from an IP address, subject to the choices presented to you.
Account and data deletion
To request deletion of your HiCall account and associated data, follow the steps on our Delete your HiCall account page. You can also request deletion of specific data without closing your account by emailing support@hicall.me.
