Read the notice
A HiCall sending hold prevents sending and withdrawals through HiCall. The wallet notice explains the customer-facing reason when a hold is present.
Email correspondence
HiCall queues an email when an administrator places or removes a sending hold. Check your inbox and spam folder. The wallet remains the place to check the current status.
Ask for review
Contact support with your account username and the hold reference. Never email passwords or wallet recovery phrases. Removing a hold does not activate a payment service that is not yet available.
Updated September 24, 2026